Good to know

Choose the model you like, then select the available configuration options. Depending on the product, you can choose the size, façade colour, detail colour and interior finish.

Once you have chosen your configuration, add the dollhouse to your cart, enter your delivery details and select a payment method. You will receive an order confirmation at the email address you provide.

In stock means a finished piece shown in the product photos. Its colours, size and features have already been chosen.

Made to order means that the product is made after you place your order. Depending on the model, you can choose its colours, size or additional details.

The scope of personalisation depends on the model. For some products, you can choose the façade and detail colours. More advanced configurators, such as Amsterdam, also allow you to select the size and interior finish.

The available options are always shown directly on the product page.

No. Choosing from the standard façade and detail colours does not affect the price of the product.

The price may depend on the dollhouse size, interior finish or feature version, as well as any additional elements available for a particular model. The current price is shown in the configurator before you add the product to your cart.

The possibility of using a custom colour is considered individually. Before placing your order, send us the colour name, colour code or an inspiration image.

Not every colour or type of paint will be suitable for a particular design, so we need to review each request in advance.

For a ready-to-ship product, you will receive the exact piece in the configuration shown in the photos.

Made-to-order products may differ slightly from the photographs due to the chosen colours and natural variations in the wood grain. Handmade production also means that every piece is a little different.

Please contact us as soon as possible. If production has not yet begun, we will do our best to make the change.

Once cutting, painting or preparation of the components has begun, changing the configuration may no longer be possible or may involve an additional charge.

Standard lead time is usually around 2 weeksFor the largest or more elaborate models, it can take up to approximately 3 weeks.

Lead time begins once payment is received and all configuration details have been confirmed.

Ready-to-ship products are usually prepared for dispatch within 1–3 business days after payment is received.

We can check whether it is possible to complete your order before the requested date. Before purchasing, please contact us with your chosen model, configuration, delivery country and the date by which the dollhouse needs to arrive.

We can confirm the date only after checking our current production schedule.

No. We make our products in small batches, so some models may be temporarily unavailable and the number of ready-made pieces is limited.

Our main material is high-quality certified plywood. Depending on the model, we also use wooden decorative elements, child-safe paints and durable assembly materials.

Every dollhouse is cut, sanded, painted and finished in our workshop.

We use paints intended for children’s products and spaces that comply with standard the: PN-EN 71-3.

Our dollhouses are suitable for children aged 3and above. Due to small parts, younger children should play under adult supervision.

Happy Mouse dollhouses combine the function of a toy with that of a decorative piece for a child’s room. They are designed for years of play, storytelling and arranging interiors.

Because some models are large, we recommend checking their dimensions carefully before purchasing.

No. Our dollhouses are designed for indoor use. Wood and plywood can react to moisture, rain, high temperatures and prolonged exposure to sunlight.

How the product is prepared depends on its size and construction. Larger models are sent as pieces for self-assembly, which allows them to be packed and transported more safely.

Detailed information can be found on the page of each individual product.

No. The dollhouse has been designed to make assembly as simple as possible. The set includes the prepared dollhouse components, instructions, screws and the necessary assembly fittings.

In most cases, you only need a screwdriver.

Assembly time depends on the size of the model and the number of components. Smaller dollhouses can be assembled more quickly, while larger townhouses require more time and are best assembled with the help of a second person.

No. The furniture, dolls and styling elements shown in the photos are used to present the product and are not included, unless the description of a specific product clearly states otherwise.

Most models can be partly disassembled, but we do not recommend assembling and taking apart the product frequently. Over time, this may weaken the joints and assembly fittings.

Every product is protected individually, with special attention paid to delicate elements, windows, railings and decorative details. Large models may be shipped with several layers of protection or in separate parts.

Yes. We deliver throughout Poland.

Delivery within Poland is free.

Yes, we ship internationally. Once you enter your delivery country at checkout, the appropriate shipping rate will be calculated automatically based on the product’s shipping class. You will see the shipping cost before placing your order.

When receiving your parcel, check the condition of the packaging. If you notice visible damage, take photos of the packaging before opening it, the product and its protective materials, then keep the packaging.

Contact us as soon as possible at contact@happy-mouse.plinclude your order number and attach the photos.

The available payment methods are displayed at checkout before you place your order.

Electronic payments are processed by an external payment provider. Happy Mouse does not store card details directly.

Yes. When placing your order, provide the details needed to issue an invoice. We will send the sales document electronically to the email address provided with the order.

No. We do not offer cash on delivery.

For made-to-order products, production begins once payment is received. Ready-to-ship products are also dispatched after the order has been paid for.

It is best to clean the dollhouse with a soft, dry or slightly damp cloth. Do not soak the product, use strong detergents, scrub the surface or apply products containing alcohol or solvents.

Gently tighten it with a standard screwdriver. It is a good idea to check the stability of the structure from time to time, especially when the dollhouse is used frequently.

Technically, this is possible, but painting or modifying the components yourself may affect their appearance and fit. Before making changes, it is worth contacting us for advice on how to prepare the surface properly.

The return rules for ready-to-ship products are described in detail in the shop’s Terms and Conditions and on the Returns and complaints page. The product should be properly protected for transport.

The possibility of returning a made-to-order dollhouse depends on the scope of individual changes and the nature of the order. Detailed rules are set out in the shop’s Terms and Conditions.

Before you order a custom colour, size or any other individual modification, we will always confirm the scope of work with you.

Email us at contact@happy-mouse.plPlease include your full name, order number, a description of the issue, the date you noticed the defect, and photos or a video.

Once we receive your report, we will contact you and explain the next steps.

No. Small differences resulting from the natural grain of plywood or hand-painting are a feature of a handmade product. This does not apply to damage, missing components or an incorrect configuration.

Yes. Send us a message with the child’s age, the approximate amount of space available in the room, your preferred style and budget, and whether you are looking for a ready-to-ship or personalised dollhouse.

We will help you choose the right model.

E-mail: contact@happy-mouse.pl
Telefon: +48 603 090 004
Instagram: @happy_mouse_handmade